:root{--bg:#f4f2ed;--paper:#fff;--ink:#171717;--muted:#76746e;--line:#dfdcd4;--gold:#b89a52;--gold-pale:#f8f4e9;--green:#397a59;--green-pale:#eaf4ed;--blue:#536a91;--blue-pale:#f0f3f9;--red:#a54949;--radius:26px;--shadow:0 8px 28px #29251a0a;font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Arial,sans-serif;color:var(--ink);font-size:16px}*{box-sizing:border-box}body{margin:0;background:var(--bg);padding:env(safe-area-inset-top) 0 env(safe-area-inset-bottom)}button,input,textarea,select{font:inherit}button{cursor:pointer}.shell-head,.tabs,.page{width:min(100% - 32px,900px);margin-inline:auto}.shell-head{padding:28px 2px 18px}.brand{font-size:36px;font-weight:850;letter-spacing:-2px}.brand span{color:var(--gold)}.brand sup{font-size:12px;letter-spacing:0}.top-meta{float:right;display:flex;gap:8px;align-items:center}.top-meta strong,.env-pill,.count-badge{border-radius:99px;padding:9px 15px;background:#111;color:#fff;font-size:13px}.shell-head p{margin:2px 0 0;color:var(--muted);font-size:16px}.test-ribbon{background:#fff4dd;color:#65532b;border-block:1px solid #eadbb8;padding:12px 16px;text-align:center;font-size:13px;font-weight:700}.tabs{display:flex;gap:9px;overflow:auto;padding:5px 0 14px}.tab{border:0;border-radius:999px;padding:12px 18px;background:#e9e7e2;color:#596c8e;font-weight:750;white-space:nowrap}.tab.active{background:#111;color:#fff}.page{display:grid;gap:16px;padding:0 0 40px}.card{background:var(--paper);border:1px solid var(--line);border-radius:var(--radius);padding:22px;box-shadow:var(--shadow)}.intro{display:flex;justify-content:space-between;align-items:center}.eyebrow{color:var(--gold);font-size:12px;font-weight:850;letter-spacing:2px}.card h1{font-size:clamp(24px,6vw,36px);letter-spacing:-.7px;margin:9px 0}.card h2{font-size:21px;margin:0 0 16px;letter-spacing:-.25px}.card h3{font-size:18px;margin:0 0 10px}.card p{color:var(--muted);line-height:1.5;margin:6px 0}.count-badge{background:var(--gold-pale);color:#70552b;font-size:15px}.form-grid{display:grid;gap:14px}.grid{display:grid;gap:12px}.grid.two{grid-template-columns:repeat(2,minmax(0,1fr))}label{display:grid;gap:7px;font-weight:700;font-size:14px}input,textarea,select{width:100%;border:1.5px solid #d8d5cd;border-radius:15px;padding:13px 14px;background:#fff;color:var(--ink);outline:none;min-height:48px}textarea{resize:vertical;min-height:110px}input:focus,textarea:focus,select:focus{border-color:var(--gold);box-shadow:0 0 0 3px #b89a5220}small,.small{font-size:12px;color:var(--muted);font-weight:450;line-height:1.45}.button{border:0;border-radius:15px;padding:13px 17px;font-weight:780;min-height:48px}.button.dark{background:#111;color:#fff}.button.green{background:var(--green);color:#fff}.button.soft{background:#eeece7;color:#242424}.button.outline{background:#fff;border:1px solid var(--line)}.button:disabled{opacity:.45;cursor:not-allowed}.align-end{align-self:end}.stack{display:grid;gap:12px}.case-card{border:1px solid var(--line);border-radius:20px;padding:18px;background:white}.case-top{display:flex;justify-content:space-between;gap:8px}.case-title{font-size:18px;font-weight:800;line-height:1.3}.badge{display:inline-flex;align-items:center;border-radius:999px;background:var(--gold-pale);color:#68552e;padding:6px 11px;font-size:12px;font-weight:800;white-space:nowrap}.badge.green{background:var(--green-pale);color:#346b4c}.badge.blue{background:var(--blue-pale);color:#435a7d}.badge.gray{background:#eeede9;color:#575651}.muted{color:var(--muted)}.notice{padding:14px 15px;border-radius:16px;background:var(--gold-pale);color:#625432;line-height:1.45;margin:12px 0}.notice.green{background:var(--green-pale);color:#365f46}.notice.blue{background:var(--blue-pale);color:#485b7b}.notice.red{background:#fbefef;color:#823c3c}.metrics{display:grid;grid-template-columns:1fr 1fr;gap:8px;margin:14px 0}.metric{border:1px solid var(--line);padding:11px;border-radius:13px}.metric span{display:block;color:var(--muted);font-size:12px}.metric b{font-size:15px}.actions{display:flex;flex-wrap:wrap;gap:8px;margin-top:13px}.contract-box{border:1px solid #e8d9b2;background:#fffdf8;border-radius:18px;padding:16px;margin-top:13px}.checkline{display:flex;grid-template-columns:24px 1fr;align-items:start;gap:10px;font-weight:650}.checkline input{width:23px;height:23px;min-height:23px;margin:1px 0;accent-color:var(--green)}.kpis{display:flex;gap:12px;margin:16px 0}.kpis>div{flex:1;border:1px solid var(--line);border-radius:15px;padding:12px}.kpis b{display:block;font-size:23px}.kpis span{font-size:12px;color:var(--muted)}.search-row{display:flex;gap:8px;flex-wrap:wrap}.search-row input{flex:1;min-width:180px}.section-head{display:grid;gap:10px}.event-list{border-left:2px solid #e9e5dc;margin:14px 0 0 4px;padding-left:14px;display:grid;gap:10px}.event{font-size:13px;color:#555}.event time{display:block;font-size:11px;color:#888;margin-top:2px}.fact-chips{display:flex;gap:7px;flex-wrap:wrap}.fact{background:#f0efeb;border-radius:999px;padding:6px 10px;font-size:12px}.loading{text-align:center;padding:50px;color:var(--muted)}.toast{position:fixed;bottom:calc(18px + env(safe-area-inset-bottom));left:50%;transform:translate(-50%,130px);opacity:0;transition:.2s;background:#111;color:#fff;padding:12px 18px;border-radius:999px;z-index:10;max-width:calc(100% - 24px);box-shadow:var(--shadow)}.toast.show{transform:translate(-50%,0);opacity:1}.empty{padding:20px;text-align:center;color:var(--muted);border:1px dashed var(--line);border-radius:15px}.section-divider{height:1px;background:#eeece7;margin:14px 0}.footer-note{font-size:11px;color:#89867f;margin-top:14px}@media(max-width:620px){.shell-head,.tabs,.page{width:calc(100% - 20px)}.shell-head{padding-top:18px}.brand{font-size:31px}.card{padding:17px;border-radius:22px}.grid.two{grid-template-columns:1fr}.case-top{align-items:start}.search-row>*{width:100%}.actions .button{flex:1 1 100%}.metrics{grid-template-columns:1fr 1fr}.intro h1{font-size:27px}.tab{padding:11px 14px}.env-pill{font-size:11px;padding:8px 11px}}

.photo-grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(110px,1fr));gap:9px;margin:12px 0}.photo-grid img{display:block;width:100%;aspect-ratio:4/3;object-fit:cover;border-radius:13px;border:1px solid var(--line);background:#f1f0ec}

form[hidden]{display:none}

#ops-dashboard[hidden]{display:none}#ops-customers .case-card h3{margin:24px 0 10px}.case-card .notice p{margin:5px 0}.case-card[data-case],.facts-form{scroll-margin-top:18px}.kpis{flex-wrap:wrap}.kpis>div{min-width:120px}.intro p{max-width:40rem}#customer-login[hidden]{display:none}